The VeriSM™ Professional certification tests a candidate’s knowledge of, and skills in, applying VeriSM™ in an organization. Those certified as VeriSM Professional understand the impact of digital transformation on the organization and on people, consumers as well as staff. They can translate strategic direction into a successful operating environment. The certified VeriSM Professional has proven his or her ability to create and use a Management Mesh that is based on the organization’s current portfolio, principles and governance needs. After creating or adapting the Management Mesh, a VeriSM Professional can manage the product or service through the Define, Produce, Provide and Respond stages.
The VeriSM™ Professional course is a three-day session touching the topics covered in the VeriSM Professional exam. Some self-study is required to be successful on the exam, including review of material from the text (see Learning Objectives below) and attempting the sample exam.
While successful completion of the VeriSM™ Foundation course or exam is not required, it is strongly recommended.
The VeriSM Professional course and exam provide a deeper understanding and practical guidance on applying the VeriSM Model in an organization.
The VeriSM Professional exam tests candidates at Bloom Level 2 (Understanding), Level 3 (Applying), and Level 4 (Analyzing).
- Type: Multiple choice questions
- Number of questions: 30
- Passing score: 65% (19 out of 30)
- Closed book/closed notes
- Allotted time: 90 minutes
All professionals who deliver value to customers through development, delivery, operation, and promotion of services is encouraged to explore VeriSM. The VeriSM Professional course and exam are relevant for professionals operating in organizations that have the ambition to digitalize or further digitalize the development and delivery of their products and/or services.
The course and exam cover the basics of service management and the VeriSM Model. VeriSM™: Unwrapped and Applied is the text for the course and the basis for the exam. Topics include:
- A Digital World
- Concepts in a Digital World
- Working in a Digital Context
- Digital Leadership and Structure
- Digital Leaders
- Organizational Structure and Culture
- Governance and Strategy
- Governance and Service Management Principles in the VeriSM Model
- Applying the VeriSM Model
- Using the VeriSM Model
- Setting Up the Solution in the Define Stage
- Leading the Solution through the Produce, Provide and Respond Stages
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Contact us to learn more about the VeriSM™ Professional course and exam.