VeriSM™ Plus

Course

The VeriSM™ Plus course is a one-day course touching the topics covered in the VeriSM™ Plus exam.  Some self-study is required to be successful on the exam, including review of material from the text (see Learning Objectives below) and attempting the sample exam.

Prerequisites

Candidates for the VeriSM Plus course and exam should hold a Service Management Foundation certification (such as ISO/IEC 20000, SIAM, IT4IT, ITIL).  Once you pass the VeriSM Plus exam, you will earn the VeriSM Foundation certificate.

Qualification Level

The VeriSM Plus course and exam provide a foundational introduction to service management and the VeriSM Model.

The VeriSM Plus exam tests candidates at Bloom Level 1 (Remembering) and Level 2 (Understanding).

Exam

• Type:  Multiple choice questions
• Number of questions:  20
• Passing score:  65% (13 out of 20)
• Closed book/closed notes
• Allotted time:  30 minutes

Target Groups

All professionals who deliver value to customers through development, delivery, operation, and promotion of services is encouraged to explore VeriSM.  Both new and experienced professionals should find VeriSM useful, including students looking to enter service management, managers, service owners and service managers, executives, and IT professionals.

Learning Objectives

The course and exam cover the basics of service management and the VeriSM Model.  VeriSM™ - A service management approach for the digital age is the text for the course and the basis for the exam.  Topics include:

1. Digital Transformation
2. Organizational Structure
3. The VeriSM™ Model
   1. The VeriSM™ Model
   2. Adapting the VeriSM™ model
4. Progressive Practices
5. Innovative Technologies
6. Getting Started