Accreditation Logo VeriSM Essentials

Get the essentials of the VeriSM™ approach. The VeriSM Essentials module gives professionals a comprehensive introduction to the service management principles. This will help define the elements of the VeriSM model and explain how VeriSM re-defines service management.


The VeriSM™ Essentials course is a one-day session touching the topics covered in the VeriSM™ Essentials exam.  Some self-study is required to be successful on the exam, including review of material from the text (see Learning Objectives below) and attempting the sample exam.


While some familiarity with service management concepts is helpful, there are no prerequisites for taking the VeriSM Essentials course or exam.

Qualification Level

The VeriSM Essentials course and exam provide a foundational introduction to service management and the VeriSM Model.

The VeriSM Essentials exam tests candidates at Bloom Level 1 (Remembering) and Level 2 (Understanding).


  • Type:  Multiple choice questions
  • Number of questions:  20
  • Passing score:  65% (13 out of 20)
  • Closed book/closed notes
  • Allotted time:  30 minutes

Target Groups

All professionals who deliver value to customers through development, delivery, operation, and promotion of services is encouraged to explore VeriSM.  Both new and experienced professionals should find VeriSM useful, including students looking to enter service management, managers, service owners and service managers, executives, and IT professionals.

Learning Objectives

The course and exam cover the basics of service management and the VeriSM™ Model.  VeriSM™ - A service management approach for the digital age is the text for the course and the basis for the exam.  Topics include:

  1. The Service Organization
    1. Organizational Context
    2. Organizational Governance
    3. Digital Transformation
  2. Service Culture
  3. People and Organizational Structure
    1. Organizational Structure
    2. Service Management Challenges
  4. The VeriSM™ Model

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Contact us to learn more about the VeriSM™ Essentials course and exam.