ITIL® is a proven and globally recognized IT service management framework. So, if you want to improve your organization, ITIL training is a great place to start. ITIL provides guidance that helps businesses leverage information technology to change, transform, and grow.
ITIL began from efforts in the UK Government to standardize technology practices. The UK Government published the first volumes in 1989. Then in 2000, ITIL version 2 consolidated the guidance into groups of related practices. Later, ITIL version 3 introduced the Service Lifecycle approach in 2007. The 2011 Version 3 refresh included some updates and clarifications.
The latest evolution of the ITIL framework is ITIL 4. Axelos launched the ITIL 4 Foundation book, course, and exam in early 2019. Then the Managing Professional Transition course and exam went live in October 2019. Axelos will release advanced tiers of the certification scheme in late 2019 or early 2020.
For more details about ITIL® practices, publications, and materials, please visit the Axelos website.
Also, Grayematter Consulting is part of the ITpreneurs courseware team for the intermediate level ITIL 4 courses.
As advanced modules are released by Axelos, we will strive to bring those courses to you as quickly as possible.
Get the essentials of the latest version of ITIL. The ITIL 4 Foundation module gives professionals a comprehensive introduction to IT service management, including:
- the seven Guiding Principles of ITIL 4
- the four dimensions of service management
- the new Service Value System and Service Value Chain
- a focus on 15 of the 34 ITIL practices
- concepts from other best practice guidance like Lean IT, Agile, DevOps
Learn more about the ITIL 4 Foundation course and exam.
Want more info on ITIL 4?
Whether you want to learn about the changes to the ITIL framework from previous versions or you are just beginning your ITIL journey, contact us to discuss your training needs.