ITIL® is a proven and globally recognized IT service management framework. So, if you want to improve your organization, ITIL training is a great place to start.  ITIL provides guidance that helps businesses leverage information technology to change, transform, and grow.

ITIL began from efforts in the UK Government to standardize technology practices.  The UK Government published the first volumes in 1989.  Then in 2000, ITIL version 2 consolidated the guidance into groups of related practices.  Later, ITIL version 3 introduced the Service Lifecycle approach in 2007.  The 2011 Version 3 refresh included some updates and clarifications.

The latest evolution of the ITIL framework is ITIL 4.  Axelos launched the ITIL 4 Foundation book, course, and exam in early 2019.  Then the ITIL Strategist: Direct, Plan and Improve along with the ITIL Specialist: Create, Deliver, and Support were released in November 2019.  The last two modules of the Managing Professional stream, ITIL Specialist: Drive Stakeholder Value and ITIL Specialist: High Velocity IT, were launched in February 2020.  Axelos released the ITIL Leader: Digital and IT Strategy module in September 2020.  The Extension Modules were released in 2022 (Cloud and Sustainability) and 2023 (BRM and ITAM).  The Practice Manager bundles and individual Practices were released between 2023 and 2024

graphic depicting the current ITIL 4 Certification Scheme

For more details about ITIL® practices, publications, and materials, please visit the Axelos website.

Grayematter Consulting, LLC, is accredited by PeopleCert to deliver the ITIL training below.

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For a brief overview of the ITIL 4 certification scheme as well as the courses and exams, this 30-minute webinar may be helpful as you explore your service management journey.

Get the essentials of the latest version of ITIL. The ITIL 4 Foundation module gives professionals a comprehensive introduction to IT service management, including:

  • the seven Guiding Principles of ITIL 4
  • the four dimensions of service management
  • the new Service Value System and Service Value Chain
  • a focus on 15 of the 34 ITIL practices
  • concepts from other best practice guidance like Lean IT, Agile, DevOps

Learn more about the ITIL 4 Foundation course and exam.

The ITIL 4 Specialist: Create, Deliver & Support module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

Learn more about the ITIL 4 Specialist: Create, Deliver & Support course and exam.

The ITIL 4 Specialist: Drive Stakeholder Value module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services.

This module also covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.

Learn more about the ITIL 4 Specialist: Drive Stakeholder Value course and exam.

The ITIL 4 Specialist: High Velocity IT module explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations to operate in a similar way to successful digitally-native organizations.

This module includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products & services to obtain maximum value.

Learn more about the ITIL 4 Specialist: High Velocity IT course and exam.

The purpose of the ITIL 4 Strategist: Direct, Plan & Improve module is to provide individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.

Learn more about the ITIL 4 Strategist: Direct, Plan, & Improve course and exam.

Want more info on ITIL 4?

Whether you want to learn about the changes to the ITIL framework from previous versions or you are just beginning your ITIL journey, contact us to discuss your training needs.