Any Downloadable Content (templates, documents, etc.) is provided as guidance only. Such Downloadable Content is provided “as- is”, with all faults and without warranty of any kind, expressed or implied, including those of fitness for use or fitness for purpose, or arising from a course of trade practice. Grayematter Consulting, LLC makes no warranties or representations regarding the accuracy or completeness of the information.
You may freely distribute the Downloadable Content through any medium, provided that you comply with the following conditions:
- you must give any other party that accepts the Downloadable Content this License Agreement to read and accept;
- the Downloadable Content you distribute must have been copied from the original, and may not be modified in any way; and
- reselling or using the Downloadable Content for profit is not permitted.
Public & Virtual courses
If you are unable to attend the course - up until the time at which the course e-materials have been distributed (approximately 1-2 weeks in advance of the course start date) you can substitute an alternate attendee from your organization at any time at no additional charge.
After the course e-materials have been distributed no substitutions can be made.
Cancellations & Transfers
If you would like to cancel, you must notify us in writing at firstname.lastname@example.org. If you cancel less than 15 business days before your course start date, have already paid the full fee for your course, and cancel prior to receiving the course e-materials, you may cancel but you will be charged a $250 administration fee.
If you give more than 15 days’ notice and have already paid the full fee for your course, you may cancel without incurring the $250 administration fee.
If you paid a discounted fee, or paid a fee as part of a special offer, and you cancel before the course e-materials have been distributed, you’ll receive a credit for the full amount. The credit can be applied to any purchase from Grayematter Consulting in the next 6 months.
If you cancel after the course e-materials have been distributed no refunds or credits can be made. However, you may transfer attendance to another date and/or location of the same course in the next 12 months. If your original registration was for a Public course you may choose to switch to any Public or Virtual option of the same course. If your original registration was for a Virtual course you may choose to switch to any other Virtual option of the same course. If you choose to switch course formats, any difference in fee cannot be refunded.
If you do not attend your Public or Virtual course and we have not been notified in advance of the course start date, we cannot provide a refund, credit, substitution or transfer.
Reschedules of Public & Virtual
Occasionally when there are a low number of attendees registered on a course and we receive late notice of cancellations or transfers we may be left with an impractical number of attendees to proceed with the course. Unfortunately there is not much we can do in those situations and we may have to cancel the course. Should that happen we realize it can be a cause of great inconvenience to you and therefore we will:
- Transfer you to another date for the same course in the same format.
- Or, issue you a credit for the full amount you paid to be applied to another purchase in the next 6 months.
- Alternatively, if you prefer, we will issue you a full refund of all fees paid.
Course Materials Copyright
Use of the course materials is granted under single user license and cannot be copied, reproduced or transmitted. These materials are granted for internal, non-commercial use only.