Consulting means
collaborating to
achieve improvement

Grayematter Consulting icon


  • Where are we now?
  • Where do we want to go?
  • What do we need to get there?
  • What does our journey look like?
Edward Gray presenting at itSMF USA Fusion 2016


During our consulting engagement, we will work with you to clearly define your needs.  That could include management practices, organizational change and culture, or process improvement.   Grayematter Consulting will collaboratively identify courses of action to help you achieve measurable and impactful success.

Do you need guidance with implementing service management processes like incident, problem, change, release?  Then we can assist with adapting appropriate practices from frameworks like ITIL or VeriSM to fit your organization.  We can also help with training and certification to get your staff to a common dictionary as well as a baseline knowledge and understanding.

Do you need help optimizing your existing processes?  Grayematter can work with you to document and visualize your current workflow.  We can then help you to identify and remove waste by applying Lean principles and practices.

Do you need help figuring out where to start?  We will help you assess your requirements and pain points.  That will help us define your current state - your starting point.  Then we can recommend a course of action toward iterative improvement.

Do you have an initiative that has stalled or is not moving as you had hoped?  We can use principles and practices from guidance like project management, organizational change management, and service management to reinvigorate your initiative.  We will also make sure you have a metrics program in place to keep your momentum going.  A good metrics program will also inform you of any adjustments needed to keep your initiative going in the right direction.

Ready to find out more?

Let's discuss how Grayematter Consulting can help your organization become better.